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Author Topic: Call not coming through  (Read 2013 times)

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Offline forevrbyurside

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Call not coming through
« on: November 13, 2015, 07:27:08 PM »
My husband just arrived at hill today and has a phone list set up already. He called me on Sundays from NRC at stateville. I seen there was an attempted call earlier today but nothing came through on my end. I contacted Securus and they said it was due to an incorrect pin which can't be right he knows his pin and just called me Sunday . could they change his pin? Could I doc block my number? Securus said it is not blocked but it just doesn't make sense. Any ideas?? Thanks! :wc14:

Offline kasa

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Re: Call not coming through
« Reply #1 on: November 13, 2015, 09:58:18 PM »
I just got a call and it wouldn't let me accept it... when I pressed 1 to accept it was as tho it didn't read it..it would repeat it again, id press 1 and same...

Offline forevrbyurside

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Re: Call not coming through
« Reply #2 on: November 13, 2015, 10:16:22 PM »
Strange... At least your call came through I got nothing I just happened to see I had an attempted call at 510 on the Securus website. I'm worried they blocked my number on his end. Do you know when they can usually call?

Offline Forevermah

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Re: Call not coming through
« Reply #3 on: November 14, 2015, 06:42:39 AM »
My husband just arrived at hill today and has a phone list set up already. He called me on Sundays from NRC at stateville. I seen there was an attempted call earlier today but nothing came through on my end. I contacted Securus and they said it was due to an incorrect pin which can't be right he knows his pin and just called me Sunday . could they change his pin? Could I doc block my number? Securus said it is not blocked but it just doesn't make sense. Any ideas?? Thanks! :wc14:

Hill may have to go over his lists before they allow him to call, being he just got there yesterday. 
Do not value the "things" you have in your life - value "who" you have in your life....



“Instead of thinking about what you're missing, try thinking about what you have that everyone else is missing.”

Offline forevrbyurside

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Re: Call not coming through
« Reply #4 on: November 14, 2015, 06:56:14 AM »
That makes sense. Thanks for your response! 👍